Returns & Refund Policy

Last updated: July 30, 2026

At DemoniaWear, we want you to love your purchase. If something isn't right, we're here to help. Please read our Returns & Refund Policy carefully before initiating a return.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Returned within 30 days of the delivery date.
• In their original, unworn and unused condition.
• In the original packaging, including any boxes, dust bags, or tags.
• Free from damage, odors, or signs of wear.

Items that do not meet these conditions will not be accepted for return and will be sent back to the customer.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as final sale or clearance.
• Gift cards.
• Items that have been worn, damaged, or altered by the customer.

3. How to Initiate a Return

To start a return, please contact us at SCHOENITZ.MARTIN@outlook.com with:

• Your order number.
• The item(s) you wish to return.
• The reason for your return.

Our team will respond within 2–3 business days with return instructions. Please do not send items back without first receiving authorization from us.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping method, as DemoniaWear is not responsible for items lost in transit during the return process.

5. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

6. Exchanges

We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange, please contact us at SCHOENITZ.MARTIN@outlook.com with your order number and the details of the exchange you'd like.

7. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at SCHOENITZ.MARTIN@outlook.com with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

8. Contact Us

If you have any questions about our Returns & Refund Policy, please reach out to us at: SCHOENITZ.MARTIN@outlook.com