Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, feel free to reach out to us at SCHOENITZ.MARTIN@outlook.com.

Orders & Payment

How do I place an order?

Simply browse our collection, select your size, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods displayed at checkout.

Can I modify my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us at SCHOENITZ.MARTIN@outlook.com as soon as possible and we'll do our best to help.

Can I cancel my order?

You may cancel your order within 24 hours of placing it, as long as it hasn't been shipped yet. Please refer to our Cancellation Policy for full details.

Shipping

Where do you ship?

We currently ship to addresses within the United States only.

How long does shipping take?

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 1 to 10 business days depending on your location.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it on the carrier's website to follow your package in real time.

What if my package is lost or arrives damaged?

Please contact us within 7 days of the expected delivery date at SCHOENITZ.MARTIN@outlook.com and we'll work with you to resolve the issue.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unworn items in their original packaging. Please visit our Returns & Refund Policy page for full details.

How do I start a return?

Email us at SCHOENITZ.MARTIN@outlook.com with your order number and reason for return. Do not send items back without receiving authorization first.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Do you offer exchanges?

Yes! We offer exchanges for a different size or color of the same item, subject to availability. Contact us to arrange an exchange.

Products & Sizing

How do I find my size?

Each product page includes a sizing guide to help you find the best fit. If you're between sizes, we generally recommend sizing up for boots.

Are your boots true to size?

Most of our goth boots run true to size, but we recommend checking the individual product's sizing notes for any specific guidance.

Do you restock sold-out styles?

We do restock popular styles from time to time. You can sign up for restock notifications on the product page or contact us to be added to a waitlist.

Still Have Questions?

We're happy to help! Reach out to us anytime at SCHOENITZ.MARTIN@outlook.com and we'll get back to you within 1–2 business days.